Our care
Support in your own home
Whilst embracing all the latest life-enriching innovations, our fundamental approach to our care and support has stayed the same for more than 25 years. We listen first. Put the person at the heart of everything. And tailor our approach to fit around your unique needs.
What are outreach services?
All our supported living and residential care locations offer support in all aspects of a person’s life including their mental health and tailor support plans to reflect each person’s individual needs and wishes. Here at Hazelcare , our teams receive specialist training to ensure we deliver high quality support for people living with complex needs, including:
- An acquired brain injury
- Learning disabilities
- Autism
- Physical disabilities
- Mental health
What does person-centred mean?
If you’re familiar with care services you may have heard the phrase 'person-centred' before. Put simply this approach ensures that the people we support are able to develop the knowledge, skills and confidence they require to manage and make informed decisions about their own lives, health and support - treating them as equal partners at all times.
How does Hazelcare take a person-centred approach?
To work effectively in this way we’ve made sure that all of our team have the right values and specialist training in providing this approach and that we continually monitor its delivery. It's important that we work in collaboration with health and social care professionals to provide a consistent, open and inclusive way of working. We make sure to directly involve the people we support and their families to help shape the future of our services.
We ensure we enable the people we support to have a voice by carefully considering accessibility to this information, providing it in a range of formats. By taking this approach, we’ve successfully planned and delivered a range of new personalised systems, embracing and encouraging innovation which enables the people we support to live happy, independent and fulfilled lives.
Providing Positive Behaviour Support (PBS)
What is PBS?
Our Specialist Support team uses a functional behavioural assessment to understand the reasons why an individual may display challenging behaviours, and from this will create a person-centred PBS plan which focusses on strategies to help improve quality of life and create opportunities for meaningful engagement.
The PBS approach involves:
- adapting the support team’s communication skills to meet the individual’s needs
- teaching new skills to help the person we support to become more independent
- supporting the individual to find different ways of coping with situations they find difficult
- reducing the need for the support team to implement restrictive physical intervention.
Our in-house Specialist Support team consists of PBS Practitioners and Specialist Trainers who work in close partnership with the people we support, their families and staff teams to provide ongoing support and guidance.