We care and Listen

Terms & Conditions

Our Policies

NAVIGATION

Introduction

Welcome to the Hazelcare Limited website located at www.hazelcare.co.uk.

These Terms and Conditions, along with any other referenced documents, govern your use of our Site. By using our Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree,

please discontinue use immediately.

Definitions and Interpretation

In these Terms and Conditions:

  • “Content” means any text, images, audio, video, scripts, code, software, databases, and any

other information on Our Site.

  • “We/Us/Our” refers to Hazelcare Limited, a company registered in Wales, with our main

trading address at:

 

  • 317 Two Mile Hill Road, Bristol, BS15 1AP

 

Information About Us

Our Site is owned and operated by Hazelcare Limited, a registered company in England with the main

trading address:

  • 317 Two Mile Hill Road, Bristol, BS15 1AP

Access to Our Site

Access to our Site is free of charge. You are responsible for ensuring all arrangements are in place to

access our Site. Our Site is provided “as is” and “as available.” We reserve the right to modify or

discontinue any part of it at any time without notice and shall not be liable for any downtime or lack of

availability.

Intellectual Property Rights

All Content on Our Site, unless specified otherwise, is owned by or licensed to us. You are permitted to:

  • View and use Our Site in a web browser.
  • Print pages for personal, non-commercial use.
  • Download pages for offline viewing.
  • You must not:
  • Reproduce, distribute, sell, rent, sub-license, store, or otherwise use Content for commercial

purposes without prior written permission.

All use of our Content must acknowledge us as the original authors, or the specified licensors.

Links to Our Site

You may link to Our Site, provided that:

  • It is done in a fair and legal manner.
  • There is no suggestion of endorsement where none exists.
  • It does not harm our reputation.

For permission to frame or embed our Site on another, please contact us at [email protected].

Links to Other Sites

Our Site may contain links to third-party websites. These are not under our control, and we accept no responsibility for their content or accuracy.

Disclaimers

Our Site provides general information and is not intended as professional advice. We make no

guarantee that the information is complete, accurate, or up-to-date. To the fullest extent permissible by

law, we exclude all representations, warranties, and guarantees in relation to Our Site.

 

Our Liability

Hazelcare Limited accepts no liability for any loss or damage arising from your use of our Site. This

limitation includes, but is not limited to, loss of profits, business interruption, or indirect damages. We

exercise reasonable care to keep Our Site free of viruses and malware but cannot guarantee it.

Viruses, Malware, and Security

You are responsible for securing your devices from internet security risks. Do not attempt unauthorized

access to any part of Our Site or introduce malicious code.

Acceptable Use Policy

You agree to use Our Site only for lawful purposes and not to knowingly transmit malware or harmful

code. Breaching this policy may result in suspended access or further legal action.

Privacy and Cookies

Our use of personal data and cookies is governed by our Privacy Policy, which is incorporated into

these Terms by reference.

Changes to These Terms and Conditions

We may modify these Terms periodically. It is recommended that you review this page regularly for

updates.

Contacting Us

For inquiries, please contact us at:

Governing Law and Jurisdiction

These Terms and your use of Our Site are governed by English law, and disputes shall be resolved in

English courts.

 

Privacy Policy

Privacy Notice

Hazelcare Limited (“we” or “us”) is committed to protecting and respecting your privacy. This policy

explains how we collect, use, store, and protect your personal data, as well as your rights regarding

your information.

Who We Are

Hazelcare Limited, registered at 1a Courtney Way, Bristol, BS15 9RX, is the Data Controller for

personal data processed in relation to Our Site.

What Information We Collect

 

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and address for inquiries.
  • Service-Related Information: Health and support needs where relevant for service provision.

We also collect anonymized data on device information, IP address, and usage patterns to improve our

services.

How We Use Your Data

We use personal data to:

  • Provide and improve our services.
  • Respond to inquiries and support requests.
  • Ensure compliance with regulatory standards.
  • We process your data on the basis of:
  • Consent: When you provide express consent.
  • Legitimate Interest: For service delivery and improving user experience.
  • Legal Obligation: Compliance with applicable laws.

Data Sharing

We may share data with third parties, including:

  • Health professionals for care coordination.
  • Government or regulatory authorities as required by law.

Data is not shared outside the EEA without appropriate safeguards.

Data Retention

We retain personal data as necessary to fulfill service obligations or as required by law. Typically, data

is retained for six months post-service unless a legal requirement extends this period.

Your Rights

You have rights concerning your data:

  • Access: Request copies of your data.
  • Rectification: Correct inaccuracies.
  • Erasure: Request deletion under certain conditions.
  • Restriction: Limit processing.
  • Complaint: Lodge a complaint with the ICO.

Contact Us

 

For privacy inquiries, contact us at: